Frequently Asked Questions (FAQs)
|Frequently Asked Questions (FAQs)
by potential Guest(s) / Tenant(s)
Q1: Can I view the apartment / room before decide?
We can provide guest our invoice / receipt / statement with its value only in the events:
Category: Rent A Home
Q1: How to get keys and access card?
A1: As to add a personal touch and as part of our meet and greet service, if you are checking within 4 pm - 6 pm, in most cases our team member(s) will meet you in person to pass you the access cards and paperwork to sign and bring you through the property and facilities. Please advise your estimate time of arrival at least one day before check in and keep us update on your arrival time on the day of your check in. With guest(s) constant update on the time of arrival, our team will be able to standby and wait for guest(s) at the lobby of the premises.
Q2: What are the amenities, e.g. shopping centre, hospital, etc nearby to the apartment?
A2.1: Kota Damansara / Tropicana: Click here for details ;
A2.2: Sunway Pyramid: Click here for details
Q3. Are the bed linen and towels provided?
A3. We provide fresh bed linen and towels when you check in (only at the beginning of your stay).
Q4. What do you provide in the kitchen?
A4. Utensils, plates, cups, microwave, electric kettle and cooking wear (for light cooking) are provided. Please email us to get the list of cooking wear we provided if cooking is one part of your main activity during your stay.
Category: Rent A Room (Casa Tropicana Condo: Block E Unit)
Q1: For rent a master / other bedrooms, is bathroom inside the room or I need to share with other guest(s) ?
A1: Room A and Room D (master bedroom) have the private bathroom and toilet (with bidet) attached to the room. Only Room B, C and E shared the bathroom and toilet which is just outside the room, and it's always been maintained clean.
Q2: What is facility inside the master bedroom?
A2: Two single beds with one pillow on each bed. Wardrobe and mirror table.
Q3: I want to rent a room, what are the furniture included in the room?
A3: One single bed with one pillow. A wardrobe and a mirror table.
Q4: Is there any shower water heater in the bathroom?
A4: Room A and Room D's bathroom (master bedroom) and Shared Bathroom (for Room B, C & E) have the shower water heater.
Q5: What are the facilities provided outside the bedrooms / include in the rental?
A5: Outside the bedroom (within the apartment) in the common area, fridge, microwave, electric kettle, water filter, dinning table, kitchen cabinet and washing machine are provided. These are all included in the rental. Guest(s) can also use the washing machine with the schedule timetable once a week. Guest(s) staying above 1 month are allowed to cook in the wet kitchen (kitchen utensils & Cookware are NOT provided).
Guest(s) can also access to the complimentary use of the building's facilities including the BBQ area, Kids & Adult Pools, Gymnasium, Badminton Court, Basketball Court, Ping Pong Table, Tennis Court, and Sauna (prior booking applied to certain usage of facilities).
Q6: How much is air con charge?
A6: For staying over one month, Air Con charges is RM200 per month for average 8 hours usage daily and RM400 for more than 8 hours usage daily.
Q7: I have children below six years old, can I rent the room with my children living with me together?
A7: For the rent a room apartment, unfortunately we can't accommodate guests with children below 6 years old. Mainly because we have other short / long term working adults guests and tenants living in the same apartment and we are trying to make sure all guests and tenants could enjoy the rest without hearing the children cries and noises.
Q8: What are the deposits requirement for monthly contract?
A8: Refer to here for details
Q9: What are the deposits requirement for daily / weekly / below one month stay?
A9: Refer to here for details
Q10: Do i still need to pay $$ of deposit for short term rental?
A10: Yes $$ rental, lost & damage deposit is apply to all type of duration stay. The facilities we provided outside the room including (answer in question 5 above) and the $$ is a very minimal bond we take upfront to recover any unforeseen circumstances cause by negligent and misuse of our inventory provided by the guest(s).
Category: Rent A Studio / Suite (Sunway Resort Suites)
Q1: If there is no room service, does that mean there will be no change of linen during our stay? (e.g. if we need fresh towels during our stay?)
A1: We are offering the room rates at discounted rates by removing the optional services require by different guest and these savings are directly reflected to the guest. The suite cleaning services which include vacuum, mopping, furniture wiping, changing of linen & towels (up to 2 pax*) can be request for an additional RM150 per service call (at least 5 days prior notice require). *additional pax charged @ RM35 per pax on top of the basic charge.
Q2: Is there also a way to access the car park without access card?
A2: the parking is directly link with the shopping mall and sunway hotels. Guests have two options to choose from:
a. Get the parking ticket from the machine upon car entry and pay hourly rates charges set by the Sunway Hotels / Sunway Pyramid Shopping Centre (this is costly for long hours parking usage and if the car extry / exit regularly in a day)
b. Fix parking rates at RM10 (non reserved public parking lot, first come first serve basis) / RM20 (reserved parking lot) daily per vehicle (note: is not nightly rates) prepaid to Flexistay Services. This allow guests unlimited entry and exit per day.
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